In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. Please reach out via email if you have any concerns. There are no returns on the "Pokemon Single" product type. We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Summarize your return policy here and link out to your full return policy page if you have one. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. Some carriers have limitations around shipping to P.O. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Nexgen Games is not responsible for these charges if they are applied and are your responsibility as the customer. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shipping time frames are calculated at checkout. We offer UPS, USPS & DHL services for all international orders. Shipping charges for your order will be calculated and displayed at checkout. We provide international shipping to most of the world! Please have your order confirmation email with you when you come. Our in-store pickup hours are on, on & on. We will send you an email when your order is ready along with instructions. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 (Unless Preorder). You can skip the shipping fees with free local pickup at Nexgen Games, located at 2475 Black Rock Turnpike, Fairfield Connecticut 06825. Any rerouting or other fees are responsibility of the buyer.įor calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.įor free shipping: We offer FREE shipping (via standard USPS/UPS) on orders over $200. Please confirm your shipping address is correct, you can type your address into google maps for an exact postal service format. If you need to split your order into 2 shipments, you can contact us at to request a second shipping label. Please check out pre-order and in-stock items in separate carts, unless you would like them all shipped together. Preorder items are generally shipped 1-3 days prior to the official release date, to ensure a timely delivery.Īny order containing both pre-order and in-stock items in the same cart will be shipped upon the arrival of the latest release ordered. You will receive another notification when your order has shipped. Generally, orders placed before 1 PM EST are shipped same or next business day. Please remember it can take some time for your bank or credit card company to process and post the refund too.All in stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Īny items opened are non-returnable and there will be no exceptions to this. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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